Can't find the answer you are looking for? Here is most frequently asked questions about Kids City Hawaii!
Kids City Hawaii
What days are you closed?
Is food or outside drinks allowed in Kids City?
What is the age limit?
Do children need to wear socks and mask?
Children must be barefoot or wear grip socks. All guest 2 years and older are reccommended to wear a mask. (State Mandate - Indoor)
Do I need to make a reservation? Can I walk in?
How long is a waiver good for?
I signed the waiver for myself and my children. Do I need to sign for my partner and their relatives?
How much is adult admission?
How much are socks?
My 10 month baby is sleeping. Do you charge them?
My child is 11 years old and is not going to play. Do I get a discount, or do I still have to pay for them?
I heard that you are checking the temperature. What is the limit?
What is the website of KIDS CITY?
Do I need to pay for the locker?
Are strollers allowed inside the playground?
Can I exit and reenter your store?
Do you guys have wifi? What are the passwords?
We do have wifi at both of our locations. You may ask for the wifi password when you check-in to either of our locations.
My child was injured (e.g. cuts, bruises, or sprain) while playing. What do I do?
What is KIDS CITY?
Kids City is a premium indoor playground that caters to children 10 months to 13 years of age.
Can I leave my children by themselves at your store?
Do I need to wear a mask and socks?
My children have been here, but I have never been here. Do I need to sign the waiver?
Yes, you must sign the waiver. Guest are required to sign a waiver before entering our facility.
I have a medical condition and cannot wear masks. What do I do?
We can certainly offer a complimentary face shield.
I have a medical condition and cannot take off the shoes. What do I do?
Why do adults have to wear socks, but children do not?
With different tiers opening will you allow more people?
I want to have a party at Kids City. How do I make a reservation?
I’ve never been here before. Can I take a tour and look around?
Are the waivers the same for Ward and Kapolei?
Is there areas that adults are not allowed to enter in the facility?
Adults are not allowed to enter the bouncy castles, Jungle Gym (slides), and trampoline. These play areas are only meant to hold children's weight.
What is your email for Kids City Hawaii?
We have two seperate emails for our Ward and Kapolei location!
Do Kids City Hawaii have gift cards for purchase?
Yes, we do have gift cards for purchase! We have physical gift cards and E-gift cards.
Kids City Adventure
What are your hours of operations at Kids City Adventure?
Sunday thru Thursday 10:00 AM to 8:00PM (Except Tuesday we close at 7 PM)
How much is admission for Kids City Adventure?
You can view the price under admission price.
How much is monthly membership?
You can view the price under membership.
What is the email address of the manager?
The email for our Honolulu manager is email@example.com.
What is the phone number for Kids City Adventure?
Where is Kids City Adventure located?
I've already signed a waiver at Kapolei, do I need to sign another one for the Ward location?
Yes, you will have to sign another waiver for the Ward location because the waivers for Kapolei & Ward are separate from each other.
Where is the bathroom located at Kids City Adventure?
The bathroom is located on the second floor right next to the water play station.
Is there a height requirement to play in certain areas of your facility?
Yes, there is a height requirement for the Ninja Warrior and Trampolines. Children must be at least 3'3'' (40 inches) in order to play in these two areas.
Kids City Kapolei
What are your hours of operation at Kids City Kapolei?
Monday thru Thursday 10:00 AM to 8:00 PM
How much is admission for Kids City Kapolei?
You can view the price under admission price.
Do you have monthly membership at Kids City Kapolei?
Currently we do not offer monthly membership for our Kapolei location. We only have monthly membership available for our Honolulu location only.
What is the phone number for Kids City Kapolei?
Where is Kids City Kapolei located?
We are locate inside the Ka Makana Ali'i Mall in Kapolei. The store is on the side Macy's is on, across from H&M, and next to My Slime Playroom.
Does Kids City Kapolei have bathrooms?
The restroom is located outside by Studio the Vibe. If it is an emergency, children may use the restroom inside our facility, but must be escorted with a staff member.
I've already signed a waiver at Ward, do I need to sign another one for the Kapolei location?
How often do you sanitize the ball pool?
How does a ball pool cleaning machine work?
How do you sanitize the whole area? How often?
What product do you use to sanitize?
How do you sanitize the toys?
Yes, we sanitize the toys as much as we can. We wipe them down, and put the toys in our UV sterilizers at each station after children are done playing with them.
Do you have a Military / Kama'aina discount?
We do not have Kama'aina discount, but we do offer military discount on Wednesdays only.
Do you have discounts for Seniors or Kupuna?
We do have discounts for seniors. This offer can only be redeemed on Tuesdays!
What other discounts do you have?
We are currently doing complimentary adult admission for fully vaccinated adults on Thursdays only.
Do you allow service animals?
Yes, we do allow service animals.
Hawaii designates that a service animal is a dog individually trained to perform work tasks to benefit someone with a disability.
Alerting persons with hearing impairments to sounds.
Pulling wheelchairs or carrying and picking up things for persons with mobility impairments.
Assisting persons with mobility impairments with balance.
A service animal is NOT a pet!
Do you allow Emotional Support animals?
No, we do not allow emotional support animals.
Under the ADA and Hawaii Law, owners of public accommodations are not required to allow emotional support animals. Only service animals.
Hawaii's laws specifically state that accommodation requirements exclude comfort and companion animals unless they fall into the required service animals categories
Do current federal laws allow questions to be asked about service animals?
Is this a service animal?
What tasks does this service animal provide?
Fake Service Dog?
Starting on January 1st, 2019 in Hawaii, violators will be fined $100 or up to $500 for pretending to have a service animal.
What are signs that a service animal is actually fake?
They're being carried or pushed in a cart.
They're not on a leash.
They're pulling on the leash.
They're barking or whining.
They're sniffing everything around them.
They have indoor accidents.
They steal food.
They look nervous.
They seek attention.