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FAQ

Can't find the answer you are looking for? Here is most frequently asked questions about Kids City Hawaii!

  • What days are you closed?
    Kids City Hawaii is closed only on Christmas Day and New Year’s Day. However, we may close on some days due to maintenance issues, so please check availability on our website!
  • Is food or outside drinks allowed in Kids City?
    No, outside drinks or food are not allowed in our facility. Only reusuable water bottles such as hydro flask or baby’s milk/formula are permitted. Food must be stored in the lockers and is not allowed in the play area.
  • What is the age limit?
    We charge and consider children from ages 12 months to 13 years old. Unpaid infants must be in a car seat or carrier. Any children 14 and older will be charged as an “adult”.
  • Do I need to make a reservation? Can I walk in?
    We highly recommend you to make a reservation to reserve the spot however walk-in is available during weekday. Holidays and weekends are mostly full or having a buyout party so please make a reservation. To walk-in, please call to our store to be sure. www.kidscityhawaii.com.
  • How long is a waiver good for?
    It is one time waiver that you need to sign for all the location however please make sure to sign for each person. Minor must be under one of parents.
  • I signed the waiver for myself and my children. Do I need to sign for my partner and their relatives?
    Yes, all adults and all children must sign a waiver. Adults will need to use their own email address and an adult may “add dependent” children to their waiver.
  • How much is adult admission?
    Each adult admission is $5
  • How much are socks?
    $3 for children grip socks and adults grip socks.
  • My 12-month baby is sleeping. Do you charge them?
    If the baby is sleeping and being carried, we do not charge the baby. However, if the baby wakes up and we see the baby is playing then we will need to charge you.
  • My child is 11 years old and is not going to play. Do I get a discount, or do I still have to pay for them?"
    Yes, all children 13 years and younger will have to pay entrance fee.
  • What is the website of KIDS CITY?
    www.kidscityhawaii.com
  • Do I need to pay for the locker?
    No, the lockers are complimentary.
  • Are strollers allowed inside the playground?
    No, strollers must be parked in our Stoller Parking Area. If you feel it is unsafe to leave the stroller you can rent or purchase a lock at our store to secure your strollers.
  • Can I exit and reenter your store?
    Yes, you can exit and reenter within your reserved time-slot.
  • Do you guys have wifi? What are the passwords?
    We do have wifi at both of our locations. You may ask for the wifi password when you check-in to either of our locations.
  • My child was injured (e.g. cuts, bruises, or sprain) while playing. What do I do?"
    We have instant ice packs and a first aid kits available.
  • What is KIDS CITY?
    Kids City is a premium indoor playground that caters to children 10 months to 13 years of age.
  • Can I leave my children by themselves at your store?
    No, at least one adult needs to be here to always supervise the children. You can view our playground rules for more further information about the rules we have at Kids City Hawaii.
  • My children have been here, but I have never been here. Do I need to sign the waiver?"
    Yes, you must sign the waiver. Guest are required to sign a waiver before entering our facility.
  • I have a medical condition and cannot take off the shoes. What do I do?
    We can certainly offer complimentary shoes covers.
  • Why do adults have to wear socks, but children do not?"
    Kids City require all adults to wear socks, but please understand for children it may be slippery for them on the hardwood floors. So, we allow children to go barefoot or wear grip socks.
  • With different tiers opening will you allow more people?
    Yes, as different tiers open, we will slowly be allowing more guests, but at a safe and controllable amount. We prioritize cleanliness and safety before capacity.
  • I want to have a party at Kids City. How do I make a reservation?
    Please inquire on our website "party prices"
  • I’ve never been here before. Can I take a tour and look around?
    No, we're so sorry we do not offer tours of our facility. You can take a virtual tour of our honolulu location. We have tons of photos and videos on our Instagram or our website www.kidscityhawaii.com.
  • Are the waivers the same for Ward and Kapolei?
    Yes, one time waiver for all the locations.
  • Is there areas that adults are not allowed to enter in the facility?
    Adults are not allowed to enter the bouncy castles, Jungle Gym (slides), and trampoline. These play areas are only meant to hold children's weight.
  • What is your email for Kids City Hawaii?
    If you have any general questions or concerns please do not hesitate to email us to cs@kidscityhawaii.com
  • Do Kids City Hawaii have gift cards for purchase?
    Yes, we do have gift cards for purchase! We have physical gift cards and E-gift cards. For a physical gift cards, you must come to our store to purchase the physical gift card. For a E-gift card, you can purchase it online on our website. Click on [Gift Card] on the home page. Please note that when purchasing a gift card it does not expire.
  • What are your hours of operations at Kids City Adventure?
    Sunday thru Thursday 09:00AM to 8:00PM (Call us if you are planning to walk in after 6pm) Friday thru Saturday 09:00AM to 09:00PM
  • How much is admission for Kids City Adventure?
    You can view the price under admission price.
  • How much is monthly membership?
    You can view the price under membership.
  • What is the phone number for Kids City Adventure?
    1 (808) 888-2700
  • Where is Kids City Adventure located?
    We are located in Ward Center where it was previously the Bed Bath & Beyond. Our address is 1200 Ala Moana Blvd, Honolulu, HI 96814.
  • I've already signed a waiver at Kapolei, do I need to sign another one for the Ward location?"
    No, We have combined waivers for all the locations.
  • Where is the bathroom located at Kids City Adventure?
    The bathroom is located on the second floor right next to the water play station.
  • Is there a height requirement to play in certain areas of your facility?
    Yes, there is a height requirement for the Ninja Warrior and Trampolines. Children must be at least 3'3'' (40 inches) in order to play in these two areas.
  • What are your hours of operation at Kids City Kapolei?
    Sunday thru Thursday 09:00AM to 8:00PM (Call us if you are planning to walk in after 6pm) Friday thru Saturday 09:00AM to 09:00PM
  • How much is admission for Kids City Kapolei?
    You can view the price under admission price.
  • Do you have monthly membership at Kids City Kapolei?
    You can view the price under membership.
  • What is the phone number for Kids City Kapolei?
    (808) 888-2700
  • Where is Kids City Kapolei located?
    We are locate inside the Ka Makana Ali'i Mall in Kapolei.The store is on the side Macy's is on, across from H&M, and next to My Slime Playroom.
  • Does Kids City Kapolei have bathrooms?
    Yes, we have!
  • I've already signed a waiver at Ward, do I need to sign another one for the Kapolei location?"
    No, We have combined waivers for all the locations.
  • How often do you sanitize the ball pool?
    We clean the ball pool every day and do the ball cleaning with a machine, 1-2 times a week.
  • How does a ball pool cleaning machine work?
    First, we use a Ball Pool Cleaning Machine to clean the balls. Secondly, we wash them with liquid soap. Lastly, we place the balls in UV light sanitation.
  • How do you sanitize the whole area? How often?
    We are constantly cleaning and sanitizing the playground. We sanitize the entire space every day after closing. We use an electrostatic disinfection gun to sanitize everything in the playground.
  • What product do you use to sanitize?
    We use Force of Nature, Mrs. Meyers, and Cresktek. All are non-chemical, so it is safe for children.
  • How do you sanitize the toys?
    Yes, we sanitize the toys as much as we can. We wipe them down, and put the toys in our UV sterilizers at each station after children are done playing with them.
  • Do you have a Military / Kama'aina discount?
    We do not have Kama'aina discounts, but we do offer Military discounts on weekdays (non-holiday) only. You can follow our Instagram to get the latest announcements about Kids City Hawaii.
  • Do you have discounts for Seniors or Kupuna?
    We do have discounts for seniors. This offer can only be redeemed on Tuesdays! If you want to learn more about Senior Tuesdays you can view our post on Senior Tuesdays. You can follow our Instagram to get the latest announcements about Kids City Hawaii.
  • Do you allow service animals?
    Yes, we do allow service animals. What is a service animal: Hawaii designates that a service animal is a dog individually trained to perform work tasks to benefit someone with a disability. Alerting persons with hearing impairments to sounds. Pulling wheelchairs or carrying and picking up things for persons with mobility impairments. Assisting persons with mobility impairments with balance. A service animal is NOT a pet!
  • Do you allow Emotional Support animals?
    No, we do not allow emotional support animals. Under the ADA and Hawaii Law, owners of public accommodations are not required to allow emotional support animals. Only service animals. Hawaii's laws specifically state that accommodation requirements exclude comfort and companion animals unless they fall into the required service animals categories
  • Do current federal laws allow questions to be asked about service animals?
    Yes, we can ask two questions. Is this a service animal? What tasks does this service animal provide?
  • Fake Service Dog?
    Starting on January 1st, 2019 in Hawaii, violators will be fined $100 or up to $500 for pretending to have a service animal.
  • What are signs that a service animal is actually fake?
    What is considered a fake service animal: They're being carried or pushed in a cart. They're not on a leash. They're pulling on the leash. They're barking or whining. They're sniffing everything around them. They have indoor accidents. They steal food. They look nervous. They seek attention. They're aggressive.
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