KCA Play Captain Training

The KCA Play Captain Training program is designed to equip team leaders with the knowledge and skills necessary to oversee daily operations at Kids City Hawaii’s playgrounds. As a Play Captain, you will be responsible for opening and closing the facility, supervising and training staff, and ensuring a safe, welcoming environment for all guests. Key responsibilities include handling guest complaints with empathy, managing incident reports, and maintaining compliance with safety protocols at every station. You will also perform essential tasks such as cash handling, monthly AED inspections, leading team meetings, and conducting weekly inventory checks. The program covers detailed procedures for daily opening and closing, including the use of the Limble App for checklists, proper operation of arcade and play equipment, and guidelines for maintaining facility cleanliness and organization. Additional modules focus on new hire training, effective communication, and emergency preparedness. By completing this self-paced training, you will be fully prepared to lead your team, support guest satisfaction, and uphold the high standards of Kids City Hawaii.