Party Terms & Conditions
Booking & Payment Policy
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Full payment from the party host is due at the time of booking.
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This includes the room fee and minimum guest count, based on your room selection:
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1 Room: Minimum 10 paid children + 10 paid adults
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2 Rooms: Minimum 25 paid children + 25 paid adults
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3 Rooms: Minimum 50 paid children + 50 paid adults
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Each party includes 1 complimentary birthday child admission.
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Room charges and most add-ons are non-refundable at all times. See Refund Exceptions below for the grip sock exception.
Modifications & Rescheduling
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You can add or remove guests and add-ons through your online account up to 14 days before your event.
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After 14 days, please CALL us to make any changes.
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You may reschedule your event online 14 or more days in advance.
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Any additions made must be paid for immediately.
Cancellation Policy
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Cancellations made 14 or more days before your event:
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You'll receive a Kids City E-Gift Card refund for everything except the room fee and add-ons.
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Cancellations within 14 days (including the day of):
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You'll receive an E-Gift Card refund for eligible items only.
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Room fee, minimum guest count, and add-ons are non-refundable.
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Refund Exceptions
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Only admission tickets (excluding the minimum guest count) and grip socks are refundable.
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The minimum guest count is non-refundable, even if fewer guests attend.
- Grip socks are the only add-on eligible for a refund.