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Party Terms & Conditions

Booking & Payment Policy

  • Full payment from the party host is due at the time of booking.

  • This includes the room fee and minimum guest count, based on your room selection:

    • 1 Room: 10 child guests (no adult minimum)

    • 2 Rooms: 20 child guests + 20 adult guests

    • 3 Rooms: 40 child guests + 40 adult guests

  • Room fees and most add-ons are non-refundable at any time (see below for grip sock exception).


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Modifications & Rescheduling

  • You can add or remove guests and add-ons through your online account up to 14 days before your event.

  • After 14 days, please CALL us to make any changes.

  • ​You may reschedule your event online 14 or more days in advance.

  • Any additions made must be paid for immediately.

Cancellation Policy

  • Cancellations made 14 or more days before your event:

    • You'll receive a Kids City E-Gift Card refund for everything except the room fee and add-ons.​

  • Cancellations within 14 days (including the day of):

    • You'll receive an E-Gift Card refund for eligible items only.

    • Room fee, minimum guest count, and add-ons are non-refundable.

Refund Exceptions

  • Only admission tickets (excluding the minimum guest count) and grip socks are refundable.

  • The minimum guest count is non-refundable, even if fewer guests attend.

  • Grip socks are the only add-on eligible for a refund.
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